Who is responsible for your information?

Crosby Racket Stringing is responsible for the personal information described in this policy.

You can contact the business by email at crosbyracketstringing@gmail.com, by mobile on 07545 328940, or by writing to 1 Earls Close, Crosby, Liverpool, L23 3BU.

Information collected

When you contact Crosby Racket Stringing, the information collected may include:

• Your name.
• Your email address and mobile number.
• Details about your racket, current setup and playing preferences.
• The contents of your message and any later correspondence.
• Basic technical information recorded by the website host for security and operation, such as an IP address, browser type and access time.

This information may be provided through the website form, email, telephone, text message or WhatsApp.

How the information is used

Personal information is used to:

• Respond to your enquiry and provide stringing advice.
• Discuss availability and arrange a convenient drop-off.
• Carry out the agreed restringing service and contact you about your racket.
• Maintain appropriate business, accounting and service records.
• Protect and operate the website securely.

Your information is not sold and is not used for unrelated marketing.

Lawful basis

Information is normally used because it is necessary to take steps at your request before providing a service, or to carry out the service you have agreed.

Legitimate interests may also be relied upon where necessary to respond to enquiries, provide customer service, maintain appropriate records and keep the website secure. Some records may be retained to meet legal or accounting obligations.

Who information is shared with

Information is only shared where needed to operate the website and communicate with you. The main service providers are:

• Hostinger, which hosts the website and provides backups and security services.
• Google, which provides Gmail for receiving and responding to enquiries and Google Maps on the Contact page.
• WordPress service providers and plugins used to operate the website and send enquiry emails securely.

These providers may process information on behalf of Crosby Racket Stringing under their own security and privacy arrangements. Information may also be disclosed where required by law.

Where information is stored

Website enquiries are delivered to the Crosby Racket Stringing Gmail account. They are not retained as a separate enquiry database within WordPress.

Some service providers may process information outside the United Kingdom. Where this happens, the provider is expected to use the safeguards required by applicable data protection law.

How long information is kept

Enquiries that do not lead to work are normally deleted within 12 months of the last contact. Customer correspondence and service records are kept only for as long as reasonably needed to provide the service, deal with queries and meet any legal, tax or accounting requirements.

Information that is no longer needed is deleted or securely disposed of.

Cookies and third-party services

The website may use cookies or similar technologies that are necessary for security and basic operation. The embedded Google Map on the Contact page may also allow Google to receive technical information about your visit and use its own technologies. You can read the Google Privacy Policy for more information.

If optional analytics or other non-essential tracking is introduced in future, this policy and the website’s cookie controls will be updated before that technology is used.

Your rights

Depending on the circumstances, you may have the right to ask for access to your personal information, to correct it, to request deletion or restriction, or to object to how it is used.

To make a request, contact crosbyracketstringing@gmail.com. You also have the right to complain to the Information Commissioner’s Office.